surya69 Platform Privacy Notice

This page describes what we collect when you use surya69 and how we keep that data protected. We collect personal information during account registration (name, identity document, contact details), payment processing (bank account or e-wallet details via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and gameplay activity (wagers placed, games played, session logs). We use this information to verify your identity, process deposits and withdrawals, detect fraud, and comply with regulations in supported jurisdictions.

Our commitment is transparency: we explain how your data flows through surya69, what third parties touch it, how long we keep it, and what rights you have. We do not sell your personal information to marketers or advertisers. We encrypt your data in transit and at rest. We limit access to authorized staff only. If our privacy practices change, we notify you through our platform.

Read this notice carefully before creating an account on surya69. By using our platform, you acknowledge and consent to the practices described below.

Information We Collect on surya69

We collect personal information in several categories. Account registration requires your full name, date of birth, national identity document number (KTP), email address, and phone number. Address verification requires proof of residence (utility bill, government letter, or bank statement) dated within three months, confirming your street address and city (Jakarta, Surabaya, Bandung, Medan, or other locations). Payment information includes your bank account number, e-wallet identifier, or QRIS code—collected only when you deposit or withdraw.

We also collect gameplay activity: wagers placed, games accessed, session timestamps, device information (browser type, IP address), and betting patterns. This data helps us detect fraud, unusual account behavior, and compliance violations. We collect cookies and tracking data to remember your login status, language preference, and recent page visits. We may also collect support communications: messages sent via chat, email, or contact forms when you request assistance.

Personal Information

Name, date of birth, national ID number, address, email, phone number collected during registration.

Payment Data

Bank account details, e-wallet identifiers, transaction amounts, and deposit/withdrawal history.

Behavioral Data

Wagers, game selections, session duration, device type, IP address, and browser information.

Cookies

Session tokens, preference settings, and analytics tracking to improve your experience on surya69.

How We Use Your Data

We use your personal information for specific, lawful purposes. Account verification: we confirm your identity to prevent underage access and fraud. Transaction processing: we share payment details with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) to execute deposits and withdrawals. Fraud detection: we analyze unusual betting patterns, rapid balance changes, and suspicious login attempts to protect your account and ours.

Regulatory compliance: we retain transaction records and user details to comply with Indonesian law and anti-money-laundering (AML) regulations. Customer support: we use your contact details to respond to inquiries, troubleshoot issues, and notify you of important account changes. Platform improvement: we analyze aggregated, anonymized gameplay data (not linked to you personally) to improve game selection, sportsbook markets (Liga 1, Piala Indonesia, Champions League), and user experience.

We do not use your personal information for unsolicited marketing. We do not sell your data to third-party advertisers. We do not share your identity documents with external parties unless legally required by Indonesian authorities or unless you explicitly consent in writing.

Third-Party Data Processors

Your data flows to several third parties to operate surya69. Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive your payment details and account number to facilitate transfers. Game providers (software vendors offering slots, live-dealer games, esports markets) receive minimal data—typically only your account ID and session token, not your name or payment details. Hosting providers may store our databases and backups outside Indonesia; however, we maintain encryption and access controls.

Analytics platforms receive aggregated, anonymized data about page views and user behavior (no personal identifiers). Customer support tools may store chat logs and email records with your contact information. Identity verification services (third-party KYC providers) may process your documents to confirm your identity; these services operate under strict confidentiality agreements.

Data Retention and Deletion

We retain your personal information only as long as necessary. Account registration data (name, ID number, address) is kept for the lifetime of your account plus five years after closure, to comply with Indonesian AML and record-keeping laws. Payment information (transaction history, bank account details) is retained for a minimum of five years to satisfy regulatory requirements. Identity documents (photos of your KTP, proof of residence) are deleted after verification is complete, unless required by law to retain them.

Gameplay data (session logs, wager history) is retained for one year, then aggregated and anonymized. Cookies and tracking data are set to expire automatically based on your browser settings (typically 30 days for session cookies, up to two years for preference cookies). Support communications (chat logs, emails) are retained for two years for dispute resolution, then securely deleted.

If your account is closed, we do not immediately erase your data—we retain it per the schedule above to comply with law and to investigate disputes. If you request data deletion within applicable law, we delete or anonymize information as required, except where Indonesian law mandates retention (e.g., AML records). To request deletion, contact our support team and we will assess your request within thirty days.

Your Rights and Data Requests

You have the right to access, correct, and delete your personal information, subject to legal and contractual limits. Access: you can request a copy of all data we hold about you. We provide this within thirty days in a portable, machine-readable format. Correction: if your information is inaccurate or incomplete, you can request an update (name spelling, address change, email update). We correct verified information within five business days.

Deletion: you can request deletion of your account and associated data, provided no ongoing disputes or regulatory holds exist. We delete your personal information within sixty days, except where Indonesian law requires retention. Portability: you can request that we export your account data (transaction history, wager records) in a standard format to transfer to another provider, if applicable.

To exercise any of these rights, contact our support team via in-app chat or email. Identify yourself clearly and specify your request. We verify your identity before processing and will notify you of the outcome. If you believe we have violated your privacy rights, you may lodge a complaint with the Indonesian Data Protection Authority (if such authority exists at the time of your complaint). We cooperate fully with any legitimate regulatory inquiry.

Security and Encryption

We protect your data through industry-standard security measures. All data transmitted between your device and surya69 is encrypted using TLS/SSL (128-bit or higher). Your password is stored using strong hashing algorithms and salted to prevent brute-force attacks. Your payment information (bank account, e-wallet details) is encrypted at rest and isolated from other systems. We conduct regular security audits and penetration testing to identify vulnerabilities.

Access to personal information is restricted to authorized surya69 staff only, based on job function. We require two-factor authentication (2FA) for admin accounts. We monitor for unauthorized access and maintain detailed audit logs. Despite these measures, no system is non-specific info secure; we cannot guarantee absolute immunity from breaches. If a breach occurs, we notify affected users and regulators within the timeframe required by law, typically within seventy-two hours.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on surya69. Essential cookies enable login, session management, and fraud prevention—these cannot be disabled. Preference cookies remember your language, timezone, and theme choice. Analytics cookies track page views and user flow to identify popular features and improve design. Marketing cookies (from our own campaigns, not third-party advertisers) track whether you visit surya69 again after closing your browser.

You can control cookies through your browser settings. Disabling non-essential cookies may degrade functionality (e.g., you may need to re-login frequently). We do not use cookies to track you across unrelated websites. Third-party game providers may set their own cookies; review their privacy policies for details. Tracking pixels and similar technologies may be embedded in email notifications to confirm delivery and engagement.

Updates to This Privacy Notice

We may update this notice as our practices evolve or as Indonesian law changes. Material changes (e.g., new data uses, longer retention periods) will be communicated to you via email and in-app notification at least thirty days before taking effect. Your continued use of surya69 after the change date constitutes acceptance of the updated notice. If you disagree with changes, you can close your account and request data deletion as described above.

Our last update to this privacy notice was in May 2026. Contact our support team if you have questions about how we handle your personal information on surya69. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's applicable law and data-protection regulations.

Contact Us Regarding Privacy

If you have concerns about your privacy on surya69, or if you wish to exercise any of the rights described in this notice, contact our support team. You can reach us via in-app chat (fastest response), email to our support address listed on the FAQ pageor through our account settings portalPlease include your account email and a clear description of your request. We aim to respond within five business days.

For regulatory or legal inquiries from government authorities, our legal team handles those requests separately. We comply with lawful court orders and government subpoenas while protecting the privacy rights of our users where possible. This privacy notice complements our terms and conditionswhich govern your overall use of surya69. In the event of a conflict between this notice and the terms, the terms prevail unless this notice explicitly states otherwise.